I used to be an avid user of Travelocity. I still have an account there, but I usually use Orbitz these days. My experience today is reminder of why!
I got an email from Travelocity this morning. A “Travelocity FareWatcher Alert”. It showed roundtrip air fares from ROchester, to Seattle for $203! Wow! We are planning to go back to Seattle this summer!
First I tried to log in to my account on Travelocity. It has been a long time. I didn’t remember my log in name, but fortunately I managed to get it emailed to me. I logged in and went to “My Stuff”. The FareWatcher stuff was in the upper right hand corner. And there it is! The $203 price for Seattle. I call my wife and ask her when she wants to go to Seattle. She gives me some dates.
So I click the $203 listing, and it asks me how many people. I set it for 2 adults. I click “Check Availablity”. I clicked United Airlines, and it showed me a block of dates to choose for departure (May 21-June 20). I clicked a Saturday which was displayed in blue (blue is “Fare offered” according to the key), and it tells me that that date, and a several around it are unavailable and it greys them out. It tells me “Select a different departure date”. So I click Tuesday which was still in blue. It then greys that out, and several around it. Look guys! If those dates are not available, DON’T SHOW THEM TO ME!!!!!!
I am going back to Orbitz!
i am trying to cancel my travel plans with travellocity because a family emergency has occured. have been on hold on the phone for 2 hours. the recording suggests going to their website to cancel. good luck!!! i was stupid enough to purchase a package so there is no way to cancel it online. i have sent them an email but they say it may be 4 hours or longer before i get a response.
what a ripoff!!
Comment by debra — June 6, 2007 @ 4:59 pm
There’s a forum to discuss how bad Travelocity Sucks
http://www.travelocitysucks.info
Comment by Travelocity Sucks — June 11, 2007 @ 3:07 pm
My father died two weeks ago and my mom decided to still go on a trip they had booked (with insurance) in Sept. She was going to take her sister rather than her husband of 31years. Sounds like good therapy for a new widow. Well, Travelocity said she could not transfer it to another person even with a death certificate. Think before you book!!!!
Comment by crinn — July 1, 2010 @ 12:47 pm
OMG!!! Please guys don’t use them!!! I purchased a package today to NYC for 4 Days, we were excited it was our first major trip. Travelocity however decided to not only charge a $25 service fee just for talking to somebody who helped NONE AT ALL!!! They also “luckily” had me on the phone for 45 minutes, however it took less than a minute to book and for them to take your money. They say it is going to take 7-10 business days to see the money credited back in our account, what a joke!! When it took less than a button away to pay for the trip! I AM A HIGHLY UPSET CUSTOMER WHO WILL NOT EVER RETURN TO TRAVELOCITY!!!!!!!
Comment by sonya — October 31, 2010 @ 10:52 pm