Comments on: Priceline.com sucks!

By: Nancy Lord

Nancy Lord — Wed, 21 May 2008 17:55:30 +0000

I need an e-mail address for Priceline.com. Or a normal website!!!

I asked for an $18.00 rate per day for an auto. They came back with a confirmed $26.00 rate per day w/Avis.

They should have come back saying $18.00 rate not available. Do I want an alternate.

Cannot just charge any amount, if requested amount is not available.

Of course I am disputing the charge. However, I rather have the opportunity to speak w/them,regarding their habits.

I am in the travel business & have not & will not now try to book anything w/priceline.

N. Lord

By: KMH

KMH — Tue, 13 May 2008 21:06:09 +0000

I had bad experiences (lack of refund or service) with hotels and priceline. I won’t be using EITHER in the future. Had I known hotels was masked as expedia I wouldn’t have done biz w/them. They charged my credit card when reserved - ridiculous!! Most hotels don’t charge until you leave.

The hassle is not worth the “money you save.”

Believe me!!

By: Julie

Julie — Thu, 20 Mar 2008 18:28:13 +0000

I used to be a fan of them. But lately they have disappointed me terribly to the point of anguish

F**K priceline. They made me pay the full amount of $400 for the hotel stay that I didn’t even bid for because of a f**King system glitch. I hate them and won’t ever use them again.

By: barry

barry — Tue, 18 Mar 2008 23:18:17 +0000

Dear Hiren N.

Please clarify and escalate, because your email doesn’t make any sense.
Customer service should, at a bare minimum, follow logic. Below please see my questions regarding your prior correspondence:

You write: We apologize if the hotel had misinformed you regarding your reservation status.
>What does this mean? Do I no longer have reservation with them?
>Regarding
what, exactly, did they “misinform” me?

You write: We have contacted the hotel and have determined that they did not offer to cancel your reservation(s).
>The hotel said they would agree to cancel but I need to contact
>Priceline
(you) to successfully get the charges reversed. Which is exactly what I said in the prior correspondence. You are either mistaken or lying.

You write: Hotels are willing to offer great prices to Priceline customers because they agree that their reservations will not be changed, canceled, or
refunded.
>This was not a great price for this hotel. The Price was $15 more than
>the
hotel charges customers that visit it’s website.

You write: Thank you for giving us the opportunity to assist you!
>I find your self gratification from our exchanges particularly offensive.
You should not confuse what you’ve done to me as “assistance.” You have not extended assistance, I sincerely hope any “thanks” you’ve derived from our exchanges is not mistaken for genuinely helping your fellow man, quite the contrary.

Sincerely,

Barry

The vRA Advantage:—–Original Message—–
From: ‘Customer Service [mailto:OriginatesCR2@service.priceline.com]
Sent: Tuesday, March 18, 2008 6:01 PM
To: barry
Subject: Your Hotel Request 52344433112 (KMM27119043V77224L0KM)

Dear Mr. Vanroden,

Thank you for your patience while we researched your issue.

We apologize if the hotel had misinformed you regarding your reservation status. We have contacted the hotel and have determined that they did not offer to cancel your reservation(s).

As we indicated on our website, we are unable to cancel reservations and cannot offer you any other options. Hotels are willing to offer great prices to priceline customers because they agree that their reservations will not be changed, canceled, or refunded.

Thank you for giving us the opportunity to assist you!

Sincerely,

Hiren M.
Customer Relations Specialist