We needed to book a room somewhere in the south Seattle area. I had found a place on Orbitz, and found that the price was the same on Priceline, the taxes and fees were lower. So I booked the room for four nights (check in Monday, check out Friday). The plan had been to go hiking with my brother on the Thursday, and then head across the Puget Sound on Friday. But it looks like my brother might have to work on Thursday, so we may go hiking on a different day. If we aren’t going to go hikng, we may head across the Puget Sound earlier. And we hear from my sister-in-law that even if we don’t go across the water on Thursday, that we could stay at their house on Thursday night.
So when I checked into the Econo Lodge in Federal Way, I told him we only needed to stay 3 nights, and not the 4 nights that I originally booked. The desk clerk was great and had no problem with it. He charged Priceline for the 3 nights that we were going to stay. He also mentioned that we could have gotten a cheaper price if we had booked directly, and not through Priceline. Like about $10 a night cheaper! Ouch!
After we checked in, I booted up my laptop, and logged up to Priceline.com. I wanted to cancel that 4th night. I got the 800 number, and the trip numbers and etc. I called Priceline and asked to cancel that 4th night that we would be here. The guy told me I couldn’t do that because today was the check in day. I would have had to cancel more than 48 hours in advance. I explained that the single day I wanted to cancel was more than the 48 hours away. But apparently I couldn’t cancel just one night, without canceling the whole thing. And since I was calling on the check in date, I couldn’t cancel the reservation. I asked to speak to his supervisor. I ended up speaking to a "Customer Care Specialist". And she told me the same thing. *grumble*
Will I still use Priceline.com? Heck yeah! But here is what I am going to do. I will find the cheap hotel prices using Priceline.com, then I will call the hotel directly, and save money by booking it cheaper!!!