I have had the chance to use these guys twice now. They seem to have the cheapest rates. But I guess you get what you pay for.
The first time I used them was in Las Vegas. In Las Vegas, most rental car companies operate out of the rental car center. You catch a shuttle at the airport, and a few minutes later, you are at the rental car center. No problem. But with Fox Car Rental, you need to catch another shuttle from the rental car center, to the Fox rental car lot. While the shuttles to the rental car center are frequent, the shuttles to the Fox lot are not as frequent.
I had reserved an econom car. But they seemed to be out of these, and were giving people PT Cruisers. Pretty cool. My only complaint was that the PT Cruisers didn’t have cruise control. I picked the car up, and dropped it off, no problems.
My second experience with Fox Car Rental was in Seattle. Man of the rental car places in Seattle are right at the airport. But Fox Car Rental is off airport. We got there, and didn’t know how to get to the rental car place. I called Fox Car Rental and got a recording about going to the courtesy phones and calling extention 32 or something. But on the courtesy phones at the airport, you cant dial anything. I did manage to go through the menu on the phone, and contact Fox, and was told to wait island 1 or 3. We got out there, and just missed a Fox shuttle. We had to wait 20 minutes or more for the shuttle come back. Getting the car was no problem. We got a Kia. Great car. It even had satellite radio installed.
The biggest issue came when we went to return the car. Out flight was a little after 6am. We planned to be at the airport at 4am, so we planned to drop the car off at about 3:30am. We arrived at the rental car place at 3:30am only to find them closed. WHAT? I called the local Fox Car Rental number and got a message saying thei hours were 4am-1am. WHAT? I had checked the Fox Car Rental website and didn’t see anything about hours. When I called the Fox Car Rental 800 #, I didn’t hear anything about hours. We waited until 4am, and they opened a few minuted after that. It still took time for them to get opened to check us out. The whole thing was kind of annoying. I will have to think before I choose to use these guys again.