My mother-in-law was scheduled to arrive tonight at 7:51pm. I checked Delta’s website this afternoon, and it showed the flight was still scheduled to be on time. So at 7:15 I headed to the airport, and arrived in plenty of time to meet the flight. The arrival board show the flight as scheduled to arrive at 7:51. The board over the baggage carousel listed the flight. I waited and waited. My mother-in-law never showed. The Delta flight remained on the arrival board until about 8:25, never changing to arrived, cancelled, delayed or anything. Then the listing just disappeared from both the arrival board and the baggage claim board. I went up to the ticket counter, but it was closed until 4am tomorrow. The Delta office near the baggage claim was empty. I called home and got a message from my father-in-law on my answering machine saying my mother-in-law was still in Atlanta waiting for a flight on standby. I managed to get a 1-800 number for Delta. I called them and after working my way through the phone tree, I got a guy with a thick Indian accent. He said her name was Brandon. Yeah right! I could barely understand the guy. After asking him to repeat himself many times, I managed to get the info that my mother-in-law was in Atlanta waiting for a flight on standby. The next flight isn’t until tomorrow morning. So I waited at the airport for over an hour for a flight that was cancelled! And to add insult to injury, I ended up paying $3 in parking fees for the privlage of waiting for a non-existant flight!
Delta sucks!
Fly Virgin next time! They are the best!
Comment by Antoine Larabi — May 21, 2008 @ 3:12 am